We appreciate your patience and willingness to adhere to the changes we’ve had to make during this pandemic in order to keep everyone safe for the last 8 months.  As we move into the busy winter months, we have determined it best to return to in-office well and sick visits.  This will allow us to ensure our same day visit goals for all of our patients who need to be seen urgently.  It will also allow us to return to the highest quality of care that we desire having all of the office resources available to us.

In light of all that we have learned so far, we have considered the risk of COVID transmission in our office and consider it low.  We will preform the enhanced policies below to minimize any risks.

Winter 2020 Office Visit Precautions:

  • Waiting rooms remain closed, we call you in your car to enter
  • Well visits blocks separated from sick in morning and afternoon
  • Masking all patients who can comply ages 2 and older
  • Enhanced cleaning each room after every patient
  • Negative pressure fans in every exam room
  • Unidirectional office flow
  • Minimal shared space (checkout procedures by phone as possible)

This will remain a fluid situation.  If the community starts to see an increase in illness, we will make adjustments as needed.

All known COVID positive patients, patients pending a test result, and patients in quarantine will continue to be seen outside in the cars as they are considered the highest risk.

If you feel more comfortable being seen outside for any reason, we will do our best to accommodate.  Please let us know when you schedule an appointment.

If you have any concerns or questions regarding our processes, please feel free to reach out to our practice manager, Lindsay Mallard, at 210.826.1555 and she would be glad to speak with you.

Sincerely,

Your Doctors at Heritage Pediatrics